E-Commerce Questions
WHAT PAYMENT METHODS YOU ACCEPT?
Show us the money! Jokes, aside we will take pretty much all methods of payment on our website. We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and PiPH gift cards!
WHEN WILL MY ORDER SHIP?
Most orders ship within 3-4 business days from our warehouse in Portland, Oregon, USA. If you purchased during our site relaunch, a Holiday weekend or a large sale, please give our team a few extra days to get their shit together. If you would like your order faster than this, please select an expedited shipping method. Give us a shout at hello@piphpaper.com with any requests or questions about rush shipping.
HOW MUCH DOES SHIPPING COST?
Shipping rates will be calculated based on the order total and the destination address. Please note that all Original Art will have an additional “Pink Glove” Shipping Surcharge. What is Pink Glove Delivery? It's just a PiPHified version of the term White Glove Shipping, and it describes the method of shipping required to ensure fine art receives the attention it needs due to either size, value, or fragility. Pink Glove pricing will be visible at checkout after adding your desired original art to your cart. Please note, if you purchase other items those items will ship separately from your art, and you will see a separate shipping fee. If you have any questions regarding art shipping, please email us at hello@piphpaper.com
WHAT IS YOUR ONLINE RETURN POLICY?
We have a little sign at the shop that says “Don’t buy shit if you plan on returning it.” Most people laugh… some people scoff. First of all, it’s a joke okay, Susan. Second of all, we don’t sell shoes. Or clothes. So, for the most part, you really shouldn’t be returning stuff. We’re a small paper business with limited inventory and specialty curated items from artisanal makers. Every time an order goes out, it is taken off the floor and so is the opportunity for somebody else to buy it. We appreciate your business and hope that you purchase thoughtfully and with the intent to keep it.
That said, if for any reason you aren’t happy with your order, or something arrives damaged or wrong, please contact us via email (hello@piphpaper.com) within 7 days of receiving your product so that we can swap out your item or provide store credit. If you are returning items, we must receive your items within 14 days or your exchange will be ineligible. We do not provide cash refunds – only store credit.
Please note – all original art, framed art, vintage art, personal care items, vibrators, holiday décor and seasonal product is final sale – no exceptions. From time to time, additional items will be final sale and they will be listed as FINAL SALE at time of purchase. All items listed as final sale will be ineligible for store credit.
DO YOU OFFER GIFT WRAPPING / GIFT NOTES?
Sure do! All online orders already ship with a price-free invoice and super cute packaging and tissue (if we do say so ourselves)! But, if you want an EVEN snazzier luxury option, select extra gift wrapping for $12.95 and we will include proper gift wrapping, with paper, tape and a grosgrain ribbon. Be sure to complete the gift message/comment section at checkout so that your recipient also gets a note from you! Unless of course this is an anonymous booty call gift and we will just leave it blank. Oh yeah, and make sure you put the right “ship to” address when checking out as well. Our packaging team is super legit, and orders go out FAST, so we can’t always change it later.
IS EVERYTHING IN YOUR STORE AVAILABLE ONLINE?
Occasionally there will be certain items only available in our shops or vice versa, but we are always happy to get things to those who want them! If you see something in our shop that is not online, just shoot us an email at hello@piphpaper.com and we will help you out. Be sure to watch What's New Wednesday on our Instagram and check back often as new items are added to the site every week!
